Refund Policy

Ewconvert has established a transparent refund policy to ensure service quality. All orders come with a corresponding refund guarantee. Understand refund eligibility, process, and deadline. Customer satisfaction guarantee.

1. Overview

At Ewconvert, we are committed to ensuring customer satisfaction with our products and services. This refund policy outlines the conditions and procedures under which you can apply for a refund.

We believe in the quality of our service and hope that you are completely satisfied with your purchase. If you are not satisfied, we are always available to assist you.

2. Refund eligibility

2.1 Situations where a full refund can be obtained:

2.1.1 Technical issue: service failure resulting in inability to access or use core functions

2.1.2 Billing errors: duplicate deductions, incorrect amounts, or unauthorized transactions

2.1.3 Not delivered: failure to provide purchased services or products

2.1.4 False statement: serious mismatch between service and promotional functions

2.1.5 Account issue: long term inability to access paid accounts (>48 hours)

2.1.6 Pre sale product: cancel before service activation

2.2 Consider partial refunds:

2.2.1 Service interruption or performance degradation

2.2.2 Function temporarily unavailable

2.2.3 Quality issues did not meet reasonable expectations

2.3 Situations where refunds are not applicable:

2.3.1 Change of mind: simply decide not to need the service anymore

2.3.2 Used Services: points, Tokens, or Resources Consumed

2.3.3 User Error: incorrect Use or Misunderstanding of Features

2.3.4 External factors: third-party integration or service issues

2.3.5 Violation of terms: account suspended due to violation of service terms

2.3.6 Late application: refund requests exceeding the specified time frame

2.3.7 Customization work: completed customized development or consulting services

2.3.8 Downloaded content: digital products that have been downloaded or accessed

3. Refund application deadline

Standard products and services:

Special circumstances:

The following situations may apply for extended time:

Service interruption exceeding 72 hours

Records of billing errors

Legal Requirements of Your Jurisdiction

4. How to apply for a refund

Step 1: Select the order you want to refund, then click "Refund" Button.

Step 2: Review process

Our support team will:

Confirm your request within 1-2 business days

Review your eligibility according to this policy

If additional information is needed, we will proactively contact you

Attempt to resolve the issue before processing the refund

Step 3: Solution

Once approved, the refund will be processed as follows:

Notify decision within 5 working days

Refunds will be returned to the original payment method

Processing time: 5-10 working days

Bank processing may take an additional 3-5 days

5. Refund method

5.1 Original payment method

Refunds are usually returned to the original payment method:

Credit/debit card: 5-10 business days

5.2 Alternative

In some cases, we may provide:

Account balance for future consumption

Service extension or upgrade

Transfer to different products/services

6. Dispute Resolution

If you do not agree with our refund decision:

Internal Audit

Request to upgrade to management level for processing

Provide additional supporting documents

Allow 5 working days for review

External selection

File a dispute with the payment provider

Contact consumer protection agencies

Seeking resolution through small claims court

Report to the Business Improvement Bureau (if applicable)

7. Special circumstances

Promotional offer

Products purchased with promotional discounts:

Refund based on the actual discounted price paid

There may be different refund terms

Bundled packages will be refunded proportionally

Corporate account

Enterprises and commercial clients may have:

Customized refund terms in the contract

Service Level Agreement (SLA) Points

Different dispute resolution procedures

Free Trial

Free trial conversion:

Deductions made before the end of the trial period will result in a full refund

Unexpected conversion can be refunded within 48 hours

No refund after actively using the paid function

8. Fraudulent refund requests

We reserve the following rights:

Reject refunds for suspected fraudulent activities

Suspend accounts with excessive refund requests

Report fraudulent behavior to the authorities

Take legal action against refunds deemed fraudulent

9. Policy modifications

We reserve the right to modify this refund policy at any time. The change will:

Publish and update this policy on this page

Major changes will be notified via email

Applicable to new purchases after taking effect

Existing purchases will still be executed according to the terms before the update